Within 12 months from the date of receipt, if the sawing machine is damaged or fails to operate normally due to product design or manufacturing defects, Hengsimai will assume the responsibility of repair, refund, and replacement, so that customers can use it without worries.

Regardless of the age of the equipment, Hengsimai provides technical support and original factory maintenance services. If you encounter any after-sales problems, professional engineers will respond and handle them.

To ensure that customers can smoothly use the equipment, Hengsimai provides operators with usage guidance and maintenance training, assisting customer teams in establishing equipment maintenance and initial fault detection capabilities, and improving independent maintenance efficiency.